03-07-2013 01:30 PM
03-08-2013 02:41 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
The version of software 10.0.10.82 is not an approved release of software, also did you purchase this BlackBerry Z10 from your network service provider?
If it is showing Dev Alpha, that means this is just a developers version of BlackBerry Z10. I would suggest exchanging it as it is not the same unit as the final BlackBerry Z10 hardware.
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