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New Contributor
Posts: 6
Registered: ‎02-08-2013
My Device: Classic

z10 won't restart after security wipe

New z10, never dropped. Performed a security swipe to remove all data from an incorrect setup for the wrong person. Now it won't restart.

 

Have tried:

removing the battery and re-install, then hitting the power button.

removing the battery, connecting a charger and waiting for the no battery indication, then connecting the battery and hitting the power button.

 

No success

 

 

 

BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: z10 won't restart after security wipe

Please follow this KB

New Contributor
Posts: 3
Registered: ‎02-24-2013
My Device: Z10
My Carrier: UAE etisalat

Re: z10 won't restart after security wipe

i had followed the instractions and tried everything it just won't start when the green led comes it get stucked there ...... PLZ HELP it's been two days and am still looking for an answere !!!

 

Trusted Contributor
Posts: 109
Registered: ‎05-23-2013
My Device: Z10

Re: z10 won't restart after security wipe

Did you ever figure out a resolution to this?

Trusted Contributor
Posts: 109
Registered: ‎05-23-2013
My Device: Z10

Re: z10 won't restart after security wipe

New Member
Posts: 1
Registered: ‎07-22-2014
My Device: z10
My Carrier: south africa

Re: z10 won't restart after security wipe

my cell phone in faulty
www.bberror.com/bb 10-0015

my you please give me help to restart the fault.