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New Contributor
Posts: 2
Registered: ‎06-13-2012
My Device: 8520
My Carrier: Safaricom Limited

8520 won't activate a BES account

Hello

 

Please help on identifying why BES account wont activate on 8520 bold.  Account has been deleted and recreated on BES server but this hasnt helped.  I know the device is ok as am able to activate another account on the device.  Will appreciate assistance

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 8520 won't activate a BES account

When you activate it on the account are there any errors in the MAGT log?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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