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New Contributor
Posts: 5
Registered: ‎06-11-2013
My Device: Blackberry 9300
My Carrier: Orange

Accepted meeting request on BB not showing in outlook calendar

We have a couple of users reporting that when they accept a meeting request on their BB it is not appearing in their Outlook calendar.

 

Anyone seen this before?

 

 

Thanks


Lee

Retired
Posts: 91
Registered: ‎05-17-2013
My Device: BlackBerry Z-10
My Carrier: Rogers

Re: Accepted meeting request on BB not showing in outlook calendar

Hello lewok;

 

Thank you for your question.

 

What is the version of BlackBerry Enterprise Server?

What is the version of Outlook?

What is the version of Exchange?

Does the meeting show in the Outlook Web Access or OWA for the user?

Where is the meeting request originating from?

Is it a particular meeting request that is not syncing to Outlook from the device or all meeting requests?

Since only a couple of users are reporting being affected, has anything changed with their mailboxes?

 

Placing the affected users on a Static Mailbox Agent will better assist you in parsing out the data for the users and will allow you to more quickly ascertain the sync data flow when a test is performed.

 

Let us know if you have any further questions regarding this specific request.

 

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