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Posts: 1
Registered: ‎07-13-2011
My Device: BES
My Carrier: 8800

AddMailStoreUserFromCompanyDirectory giving error SMTP_ADDRESS_NOT_FOUND



I'm provisioning Blackberry users in a hosted environment, so i'm actually creating the user on Active Directory, then on Exchange then creating the Blackberry user all together.

When doing the development on our local lab, i had to use the function AddMailStoreUserFromCompanyDirectory so that it forces the users list to refresh before trying to create the user, and that worked fine. On the clients environment , the AddMailStoreUserFromCompanyDirectory is giving me an error "SMTP_ADDRESS_NOT_FOUND" although the smtp exists, and it shows up after the list is refreshed from the  BES console application.

What could be the cause?