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Contributor
Posts: 13
Registered: ‎11-02-2009
My Device: 8520
My Carrier: T-Mobile

Application Error since upgrading to v5.0.4 MR2

Previous Version installed v5.0.4 - upgraded to MR2 for security patch

Faulting application name: BlackBerrySyncServer.exe, version: 5.0.4.11 - is generated every few minutes

Appears to be caused by device synchronization

 

Faulting application name: BlackBerrySyncServer.exe, version: 5.0.4.11, time stamp: 0x50c0ee25

Faulting module name: BackupRestoreConnector.dll, version: 5.0.4.11, time stamp: 0x50c0ee40

Exception code: 0xc0000409

Fault offset: 0x000100ea

Faulting process id: 0x3d2c

Faulting application start time: 0x01ce16639c502ce0

Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe

Faulting module path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BackupRestoreConnector.dll

Report Id: edd59de0-8256-11e2-af43-00505683001a

 

The Manual service stops and restarts on all three BES servers

Dont want to remove patch due to security fixes - has anyone else seen this?

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Contributor
Posts: 13
Registered: ‎11-02-2009
My Device: 8520
My Carrier: T-Mobile

Re: Application Error since upgrading to v5.0.4 MR2

Sorry - just found out that this is a known issue

http://www.blackberry.com/btsc/KB33776

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Application Error since upgrading to v5.0.4 MR2

sorry to hear that but thanks for posting a link to a KB

 




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Trusted Contributor
Posts: 168
Registered: ‎06-13-2009
My Device: Blackberry Curve
My Carrier: STC

Re: Application Error since upgrading to v5.0.4 MR2

Brother, was the issue resolved after applying the mentioned KB.


shaptoni wrote:

Sorry - just found out that this is a known issue

http://www.blackberry.com/btsc/KB33776


 

Contributor
Posts: 13
Registered: ‎11-02-2009
My Device: 8520
My Carrier: T-Mobile

Re: Application Error since upgrading to v5.0.4 MR2

We were given replacement dlls which fixed the issue
I would imagine MR3 contains this fix so go ahead and upgrade