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New Contributor
Posts: 5
Registered: ‎09-10-2008
My Device: Not Specified

BB themes and settings changed after Exchange failover

I performed an Exchange server failover from one data center to another using DoubleTake for Exchange. Then failed back to the production Exchange server after testing. This morning we have serveral BB users complaining about themes and settings that have reverted back to a previous time.

 

Any one have any suggestion as to why BB settings would change?

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BB themes and settings changed after Exchange failover

... makes no sense.  BES doesn't talk with Exchange regarding HH settings at all.

 

Sure you didn't change anything else?  Any SQL changes?

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New Contributor
Posts: 5
Registered: ‎09-10-2008
My Device: Not Specified

Re: BB themes and settings changed after Exchange failover

I'm positive I didn't change anything on the SQL server or BES server. Didn't touch either of the two. Its got me baffled. But my supervisor is pushing me to find an answer.

 

Any global or mass change the BES server has that could have been invoked? If the BES could not communicate to the Exchange server that it had an open connection with then suddenly it wasn't there would it prompt BB's to revert back to previous settings?

Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB themes and settings changed after Exchange failover

Is BES installed on a seperate box from exchange?

Is SQL on its own seperate box?

If both answers are yes then I am not sure how that would happen.

 

As Andy said, Exchange does not hold any settings for the BB HH's. It is all stored in the SQL database.

 

 

 




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Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BB themes and settings changed after Exchange failover

sounds like the BESMgmt database got restored to an old version and data got restored to devices ... absolutely nothing to do with Exchange.
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Contributor
Posts: 5
Registered: ‎09-10-2008
My Device: Not Specified

Re: BB themes and settings changed after Exchange failover

I would have been the one to do DB restore on SQL but that didn't happen. SQL or BES was not touched during the Exchange failover.

 

Exchange, BES and SQLDB are all on different servers.

 

My BB didn't change and I'm using something other than the default theme and a background pic. Right now I know of 3 out of 65 whose background pic and\or theme did change.

 

 

Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB themes and settings changed after Exchange failover

Did those 3 people get emails from the failed over server?

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎09-10-2008
My Device: Not Specified

Re: BB themes and settings changed after Exchange failover

They were not part of the test group so no way to know. Email sending and recieveing hasn't seemed affected.
Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB themes and settings changed after Exchange failover

Have they tried a battery pull?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎09-10-2008
My Device: Not Specified

Re: BB themes and settings changed after Exchange failover

It was easily fixed by setting it back just got caught up in "something is wrong we can't have this" mentality. Doing my homework at this point.