07-01-2008 03:14 PM
I cannot sync contacts to my 8830 from BES using Microsoft Exchange 2003. I am able to sync messages and calendar without Issue. I have tried to resend Service Book and Remove Battery from Device. Any other suggestions?
09-03-2008 02:13 PM
Have you tried wiping the device?
ok ... wanna send me the BES logs and I'll see if anything sticks out?
email a days worth to email@example.com and I'll take a peek. Please put in a link to this thread or include your nick / handle so I know what the message is for.
I'll post back what I see removing any personally identifiable data.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
09-03-2008 02:14 PM
What is the folder size of contacts?
If it is larger than your phones free memory then you will have issues with sync
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
09-08-2008 07:04 PM
On the device, I'd be interested in knowing if the Tasks and MemoPad are synchronizing with Outlook Tasks and Notes. Is the Desktop[SYNC] service book present? Is this the only device with this issue on the server, or does it affect multiple handhelds?
On the server, the logfiles (especially the ALRT, MAGT, and SYNC logs) are a good place to find out what is happening (or not happening) behind the scenes.
Does the version of MAPI32.dll on the BES match the version present in your Exchange environment?