04-03-2012 10:16 AM
Lately when I add a new user to BES server:
1) assign IT policy
2) set activation pw
3) enable connection & collaboration services
User never receives activation password, and the setting "wireless message reconcilation remains "disabled"
Blackberry cannot connect to server, gets a server not responding em.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-03-2012 10:24 AM - edited 04-03-2012 10:25 AM
It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.
Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.
For BES dataplan testing.
Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.
Then use the Enterprise Activation Readiness tool.
All at absolutely no cost to you or your organization!
The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V