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Contributor
Posts: 33
Registered: ‎04-03-2012
My Device: curve8080
My Carrier: verizon

BES 4.0 server, Adding new BES user - activation pw will not work,

Lately when I add a new user to BES server:

 

1) assign IT policy

2) set activation pw

3) enable connection & collaboration services

 

User never receives activation password, and  the setting "wireless message reconcilation remains "disabled"

 

Blackberry cannot connect to server, gets a server not responding em.

 

any advice?

 

Thanks

 

Robbie

 

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Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 4.0 server, Adding new BES user - activation pw will not work,

[ Edited ]

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.

For BES dataplan testing.

 

 

Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.




Identifying and troubleshooting issues with the enterprise activation process

 

 

 

 

 

 

 

 




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