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Contributor
Posts: 32
Registered: ‎06-04-2009
My Device: Not Specified

Re: BES 4.1.6.22 (SP6 MR7) w/ Exchange 2007 SP2 - Calendaring Issues (CDO.dll)

After a few false starts, I finally figured out what the issue was.  I started a case with BlackBerry tech support and they worked to convince me that the issue was not on their end.  I (skeptically) accepted this fact and started looking elsewhere.  After modifying minor things that the Microsoft Exchange Best Practices Analyzer suggested, I still hadn't figured anything out.

 

I looked a bit harder at my logs and found that whenever the 8206 and 8207 errors showed up, there was an accompanying DCOM 10015 error in the System log.  After correcting the DCOM permissions manually, I noticed that Exchange was acting even weirder than before (timeouts, lockups).  I quickly reverted the changes I'd made and enlisted the help of Google yet again.

 

I started getting a lot of results implicating Symantec Information Foundation Security for Microsoft Exchange [most tedious name for a product EVER].  I disabled the service on the Exchange server and voila!; no more errors.  I tried upgrading the SIFSME product to the latest version (in-place), but the errors remained.

 

The solution ended up being a full uninstall, reboot, reinstall of SIFSME.  8207/8207 errors disappeared, as did the 10015.  My calendar synchronization with the BlackBerry is working as expected again.  I've also noticed that Exchange is slowly rooting out corruption with the calendars as evidenced by the 8230 event IDs in the Application log telling me that it's repairing inconsistencies.

 

In short, SIFSME doesn't handle Exchange 2007 SP1 --> SP2 upgrades gracefully.  If I could do it over from the start, I'd uninstall SIFSME for the Exchange upgrade and then reinstall when finished.

 

Thanks for your help.

Guru III
Posts: 32,116
Registered: ‎06-25-2008
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I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: BES 4.1.6.22 (SP6 MR7) w/ Exchange 2007 SP2 - Calendaring Issues (CDO.dll)

Thanks for sharing the solution with us. I am sure it might help others in the future.

 

Guess SIFSME needs a KB written for it when upgrading Exchange.

 




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Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: BES 4.1.6.22 (SP6 MR7) w/ Exchange 2007 SP2 - Calendaring Issues (CDO.dll)

Hi,

 

Sorry for not replying sooner - I was on holidays without internet access... on a farmstay... Great Holiday!

 

Good to here and thanks. I can keep this one in my repitiore.....



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