Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
Posts: 15
Registered: ‎09-09-2010
My Device: 9700
My Carrier: Telstra

BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld

Hi,

 

We are on BES for Exchange (4.1.7 MR3 (Rollup) (Bundle 52)), using an off-box install of SQL 2005.

 

What I want to do maybe simple but my SQL knowledge not great.

 

On users handsets if you go into the options of a users mailbox, then email reconciliation.  There are options to delete on Mailbox, Handheld or Mailbox & Handheld.  Now it transpires a number of our users may have been setup with handheld.  We want to identify which users these are and send them info on the options and let them choose which one they want.

 

But how do I figure what a user has it set to?  I cannot see anything in BlackBerry Manager, I'm assuming this could be something I could get from the database. 

 

So does anyone know how or where?

 

Also, is there a way to set these options as defaults for all brand new users activated on the server?

 

Any assistance would be greatly appreciated.

 

Many thanks,

Gareth

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld

This is a device setting only. Just send to all users and ask to confirm the setting going forward.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 15
Registered: ‎09-09-2010
My Device: 9700
My Carrier: Telstra

Re: BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld

Hi,

 

But if a user lost or we wiped a BB handset, when we re-activate them on an alternative or their own wiped BB, this mailbox setting, 'Mailbox & Handheld' (or whatever they had it set to) comes back down to the handset. 

 

Where as a brand new BB user gets the setting, 'Handheld'. 

 

So it has to be stroed back up on BES somewhere.

 

Thanks, G.

Highlighted
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 4.1 - Mailbox Reconciliation: Mailbox & Handheld

yes many settings are stored in the backup that will be put back once activation is done.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V