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New Contributor
Posts: 2
Registered: ‎02-09-2013
My Device: 9900
My Carrier: telstra

BES 5.0.1 Email links to network shares

Hey all,

 

long time reader! first time talker. We are at an absoluite pickle and we need to get this fixed. A customer previously never had file access included in their design, now they want it. i'll outline the error below.

 

User sends email with embedded click - CLICK HERE (would point to \\server\share) click on it and instantly "unable to connect to mobile data service" error. go to the "Files" application and type the exact same share path in and provide credentials it works fine. It's just the links that come through email.

 

BES 5.0.1 MR3 - OS 5 devices and as a test we did add an MDS file for the same share location mentioned above as "pull" however made no difference.

 

Any ideas guys?