08-01-2014 03:28 PM
Hello BES family, I am trying to migrate users from my existing 184.108.40.206 (connected to Exchange 2007) to my freshly created BES 220.127.116.11 environment using BES transporter 18.104.22.168 but fails everytime with SWITCH_SERVICE error.
Working through all of the errors and bugs I was receiving initially in the console, I am now able to preview the migration without warning but the migrations still fail when switching service. Below are the details of all three relevant pieces of information:
BlackBerry Enterprise Transporter 22.214.171.124
BES Version: 126.96.36.199 (SOURCE --> EXCHANGE 2007))
BES Version: 188.8.131.52 (DESTINATION --> EXCHANGE 2013)
My main question is, can this be done VIA Wi-Fi or does the BB HAVE to have a BIS/BES service plan? I am able to activate, send/recieve mail on my test devices in my HQ BUT these devices are ONLY over Wi-Fi and do NOT have the BIS/BES data plans enabled.
As an FYI, i have both environments configured the same with policies, rules, ETC.