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Contributor
Posts: 23
Registered: ‎07-21-2014
My Device: DONT OWN
My Carrier: Verizon

BES 5.0.4.27 TRANSPORTER --> 5.0.4.84 - SWITCH_SERVICE failed

Hello BES family, I am trying to migrate users from my existing 5.0.4.27 (connected to Exchange 2007) to my freshly created BES 5.0.4.84 environment using BES transporter 5.0.2.3 but fails everytime with SWITCH_SERVICE error.

 

Working through all of the errors and bugs I was receiving initially in the console, I am now able to preview the migration without warning but the migrations still fail when switching service. Below are the details of all three relevant pieces of information:

 

BlackBerry Enterprise Transporter 5.0.2.3

BES Version: 5.0.4.27 (SOURCE --> EXCHANGE 2007))

BES Version: 5.0.4.84 (DESTINATION --> EXCHANGE 2013)

 

My main question is, can this be done VIA Wi-Fi or does the BB HAVE to have a BIS/BES service plan? I am able to activate, send/recieve mail on my test devices in my HQ BUT these devices are ONLY over Wi-Fi and do NOT have the BIS/BES data plans enabled.

 

As an FYI, i have both environments configured the same with policies, rules, ETC.