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New Contributor
Posts: 2
Registered: ‎03-25-2013
My Device: 9900
My Carrier: tmobile
Accepted Solution

BES 5.04 BAS not able to login

Our BES 5.03 server failed to login the web admin console after a reboot, it always says that error password/account. What I’ve tried is:

 

  1. Make sure the DNS entry exists, A and PTR. Check host files, try to and SRV for port 3268(removed, it cause DNS problem that’s why you see lots of alert at that time
  2. Reset BesAdmin password, then update in SQL, with the hashed value which out from batutil.bat. Rebooted many times, update credential in every service, also in blackberry server configuration.
  3. Check registry of Jave/DC
  4. Upgrade to service pack 4
  5. Reinstall BAS

Still no luck, can someone please help to shed some light on this? Thanks in advance

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.04 BAS not able to login

Check MAGT and BAS AS logs please

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
New Contributor
Posts: 2
Registered: ‎03-25-2013
My Device: 9900
My Carrier: tmobile

Re: BES 5.04 BAS not able to login

Thank you for your response, our BES back to work yesterday after we fixed one of our DC problem. Thank you anyway!

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.04 BAS not able to login

glad to hear its doing better

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V