03-17-2009 11:48 AM
I realize that I can go to 'myserviceprovider.blackberry.com' and setup a new account using my PIN, which will allow me to enter personal email accounts (I.e., email@example.com) and their passwords. I realize that email is then redirected to my device, and I can read those messages; HOWEVER, I am unable to reply to those messages.
Does the BlackBerry only allow notification of new email to private email accounts? It seems to me that you should be able to reply to your AOL email from your BlackBerry. Does something have to be done on the BES end to allow this?
Thanks for any advice.
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03-17-2009 11:54 AM
I know that you can be restricted from having personal accounts setup if you're on a BES. Haven't heard of a company from blocking sending out email though (although anything is possible).
I have me BES and personal accounts setup fine and they do not conflict with each other. Can you compose an email and send from your AOL account on the BlackBerry? Is the reply choice missing?
03-17-2009 12:27 PM
03-17-2009 03:08 PM
I accidentally accepted your reply as a solution. Sorry about that.
I am unable to compose an email from my AOL account on my Blackberry. The reply choise is missing. I wonder if this has to do with the service provider having our accounts setup as BES-only packages.
03-17-2009 03:10 PM
03-17-2009 04:47 PM
I have the BES plan, and that plan incorporates the BIS features also. Did you also try to delete and re-add the AOL account back? Sometimes I've seen that if you setup the personal email first, it can affect how things normally work. So was your work email setup first, then your personal email afterwards? Another test may be if you try to add another personal email account to see if that account is going the same thing.
In any case let us know what you find out
03-18-2009 10:34 PM
There is an IT Policy setting under the Service Exclusivity Policy Group that may be the problem. The option is "Allow Other Message Services". If you have this set to False, then you are forcing all outbound messages through your BES and preventing users from sending outbound messages from other message services.
There is also a warning on the rule that states "This rule does not prevent users from receiving inbound messages from other message services." That's probably why you are able to receive incoming from your external accounts, but not reply from them.
Hope this information was helpful.
03-20-2009 01:14 PM
THAT'S IT!!!! Thank you so much for your help! I copied the default policy and changed the value to 'default' and now I see an additional icon on my desktop that allows me to mail from my personal email account. I don't need this feature, but this will come in handy for the few employees that may be interested in using their own personal accounts.
Thank you so much ccal12!