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Contributor
Posts: 20
Registered: ‎06-04-2014
My Device: BlackBerry Bold 9900
My Carrier: Vodeafone Germany

Re: BES Express stopped working after Windows updates

This is my big problem. The services are all started and I cannot find anything in my logs which can help me out.

 

Can I post a log which somebody could review to see what the prblem could be, please? If yes, which log?

 

I am really desperated now, two days without the service and pentecoast days in front of me. Please help.

Forums Advisor III
Posts: 1,458
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: BES Express stopped working after Windows updates

Please check in Event Viewer, in the Application log. Do you see any Blackberry related Warning or Errors. If you don't see any, restart all Blackberry services and check again.
Contributor
Posts: 20
Registered: ‎06-04-2014
My Device: BlackBerry Bold 9900
My Carrier: Vodeafone Germany

Re: BES Express stopped working after Windows updates

[ Edited ]

Two entries (twice the sameSmiley Happy

Source: BlackBerry Router

Event-Id: 20000

Message: [DEVICE_SESSION:2A41FD24:0x00E78420] Device authentication failed due to timeout. IP=10.40.10.203

 

(And thanks so far)

Contributor
Posts: 20
Registered: ‎06-04-2014
My Device: BlackBerry Bold 9900
My Carrier: Vodeafone Germany

Re: BES Express stopped working after Windows updates

New entries:

Source: BlackBerry Router

Event-Id: 20000

Message: [DEVICE_SESSION:281FF57C:0x00E87528] Timer Event. Exceeded service authentication timeout. No authenticated services. Releasing session.

 

Next:

Source: Blackberry Controller

Event-Id: 20000

Message: Agent 1: Missed 1 heartbeats

 

Next (again):

Source: BlackBerry Router

Event-Id: 20000

Message:[DEVICE_SESSION:2A41FD24:0x00E78420] Device authentication failed due to timeout. IP=10.40.10.203

 

 

Contributor
Posts: 20
Registered: ‎06-04-2014
My Device: BlackBerry Bold 9900
My Carrier: Vodeafone Germany

Re: BES Express stopped working after Windows updates

[ Edited ]

Next:

Source: Blackberry Controller

Event-Id: 20000

Message: Agent 1: Missed 2 heartbeats

 

Next (Error, the others have been warnings):

Source: Blackberry Controller

Event-Id: 20000

'MPGBB01' agent 1 missed 2 heartbeats. Restarting.

 

Next:

Source: Blackberry Policy Service

Event-Id: 20000

SCS::CheckDBforUserConfigChanges - Skip processing as a check is already in progress.

 

Next (Error, the others have been warnings):

Source: Blackberry Controller

Event-Id: 20000

'MPGBB01' agent 1 failed to initialize within 30 seconds

 

 

 

 

 

Forums Advisor III
Posts: 1,458
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: BES Express stopped working after Windows updates

Hmm, not really saying much. I would suggest to open an incident with Blackberry.
Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express stopped working after Windows updates

you can zip the BES logs and send them to me in a PM if you wish

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express stopped working after Windows updates

[40000] (06/06 13:46:28.037):{0x17C8} {DbConfig::setConfigValues} No Encoded SQL Auth keys found
[40000] (06/06 13:46:28.037):{0x17C8} {DbConfig::setConfigValues} No SQL Auth keys found

 

looks like it can not connect to SQL

 

the msxml6 parser removed ?

 

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 20
Registered: ‎06-04-2014
My Device: BlackBerry Bold 9900
My Carrier: Vodeafone Germany

Re: BES Express stopped working after Windows updates

I download and install it now and reboot the server afterwards. Let's see if this helps.

 

Highlighted
Contributor
Posts: 20
Registered: ‎06-04-2014
My Device: BlackBerry Bold 9900
My Carrier: Vodeafone Germany

Re: BES Express stopped working after Windows updates

No, unfortunately that did not fix it.