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Registered: ‎02-05-2013
My Device: A lot of device types
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BES Notes with Lotus Contact : Forwarding Address takes precedence over Internet Address

[ Edited ]

Dear all,

 

We encounter an issue in a coexistence scenario, between Lotus Dominos and Exchange server, though Quest migration tools.

 

When a Lotus mailbox is migrated to Exchange, a lotus contact is created on the source environment, with a "forwarding address" to forward all incoming emails on Lotus to the target migrated mailbox on Exchange.

 

We are using a technical forwarding address (e.g user@exchange.lan), which is not reachable from internet, to make smtp coexistence between these messaging architectures.

 

The problem is when a "standard" Lotus user, with a Blackberry device connected to a BES for Notes infrastructure, tried to reply to a message that contains a migrated user (= a lotus contact), in the field "To:".

 

We don't know why, but in the blackberry device, the email address of the contact is replaced by its "forwarding address", instead of its "internet address".

 

So, when an email is sent from a Lotus/blackberry account to a migrated user, and when this email is also sent to an external user, this external user is not able to reply to all recipients, because one of them has an email address based on its technical "forwarding address". Because this technical address is not resolvable on internet, the sender received a non-delivery report for this technical address.

 

To sum up, and after few checks, it seems that a BB device or the BES Notes takes precedence of the forwarding address over the Internet Address. In our context, this case is a big issue.

 

Found on internet, the follwing link shows approximately our case : http://communities.quest.com/thread/10124

 

For information, this issue occurs only with a Blackberry device connected to a BES Notes, and for email sent to Lotus contacts. If we reproduce tests with a Lotus Notes client, the email address of the Lotus contact is not replaced by its forwarding address, and no issue occurs at this level.

 

Please find below a brief extract of a Lotus contact in this case :

 

PERSONNE: User LASTNAME/COMPANY    user.lastname@exchange.lan@COMPANY
 
GENERAL

FirstName : User

LastName : LASTNAME 
UserName : User LASTNAME/COMPANY

MESSAGING

Forwarding Address : user.lastname@exchange.lan@COMPANY
Internet Address : user.lastname@company.com

 

To recap, we need to see if there is a way to configure BES Notes or BB devices to always use the "Internet Address" of Lotus Contacts, instead of their "Forwarding Address".

 

Thanks for your help,

 

Yvan