Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎12-24-2008
My Device: Not Specified

BES Redirection Disables After A Couple Of Hours

I have been working with our BES admin for 6 weeks on this problem. I am at my wits end.

 

Our entire office had 8330's untill the 9530 came out. 4 of us switched. One user had a faulty phone and got a replacement. BES never worked right on the replacement so he switched back to the 8330 thinking it was just bad hardware. Well now we are having issues on his 8330.

 

Here is the problem. I add him to BES and everything works great for a few hours then BES reports the redirection is disabled. I enable it and it works for a few hours and it happens again. I have nuked his phone, his computer, and his BES profile trying to find the problem. We thought that desktop manager might be the issue but I uninstalled that and it still only works for a few hours before redirection reports that it is disabled.

 

Someone please help!

New Contributor
Posts: 2
Registered: ‎12-24-2008
My Device: Not Specified

Re: BES Redirection Disables After A Couple Of Hours

Anyone? I am seriously loosing hair over this. Someone has to have had this happen in the past.
Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: BES Redirection Disables After A Couple Of Hours

It sounds like he is using the desktop manager somewhere.
******************************************************************


If someone helped you give them kudos. Research all info!