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New Contributor
Posts: 6
Registered: ‎05-09-2011
My Device: Torch
My Carrier: Vodafone
Accepted Solution

BES V5 - cannot login to adminstration service

Dear All,

 

I have SBS 2011 and have installed Enterprise and I cannot access the Administration service. 

 

Just comes up with username/password error - has anyone else experienced this?

 

Any help would be great.

 

Thanks

 

Lewis

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New Contributor
Posts: 6
Registered: ‎05-09-2011
My Device: Torch
My Carrier: Vodafone

Re: BES V5 - cannot login to adminstration service

Also, - this is a fresh install on SBS 2011 standard. 

 

When installing I used Windows Authentication and is comes up with "Username, password or domain name is not correct".

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: BES V5 - cannot login to adminstration service

Dont know if SBS 2011 is supported yet.

 

Blackberry Enterprise Server compatibility chart
http://na.blackberry.com/eng/support/software/server_compatibility.jsp#tab_tab_compatibility

 

 

 

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

Look at the BAS AS logs located here by default
C:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs


Then take a look at this KB.
http://www.blackberry.com/btsc/KB24220

 




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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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New Contributor
Posts: 6
Registered: ‎05-09-2011
My Device: Torch
My Carrier: Vodafone

Re: BES V5 - cannot login to adminstration service

Thanks for the reply - no joy. 

 

I noticed this error in event viewer.

 

While processing an AS request for target service krbtgt, the account besadmin did not have a suitable key for generating a Kerberos ticket

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES V5 - cannot login to adminstration service

try resetting your BESAdmin pass word in AD

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 6
Registered: ‎05-09-2011
My Device: Torch
My Carrier: Vodafone

Re: BES V5 - cannot login to adminstration service

Hi, tried all that still no joy - removed it again. It says its supported under the latest release notes

http://docs.blackberry.com/en/admin/deliverables/27985/New_in_this_release_503_1311756_11.jsp

 

Installed this fine on SBS 2003 ok, every time though, when I log in, It comes up with username and password.

 

Any ideas?

New Contributor
Posts: 6
Registered: ‎05-09-2011
My Device: Torch
My Carrier: Vodafone

Re: BES V5 - cannot login to adminstration service

Finally sorted - downloaded again and re-installed - no issues... New one on me.

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES V5 - cannot login to adminstration service

might have been a corrupt download, doesnt happen often but could be why.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 6
Registered: ‎05-09-2011
My Device: Torch
My Carrier: Vodafone

Re: BES V5 - cannot login to adminstration service

Very Strange - Everything else worked ok - just could not login to the administration software from the start