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Developer
Posts: 18
Registered: ‎03-06-2009
My Device: Not Specified
Accepted Solution

BES problem uninstalling application - Other apps uninstalled too

Hi all,

I installed an application OTA for 5 users using the BES push mechanism.  It worked perfectly.  However, I wanted to uninstall this application and I followed this steps:

   1. Clicked Policies and created a new policy called Disallowed.
   2. In the Application Control Policy window, change the Disposition field to Disallowed and click OK.

The application was removed, however some other applications were also removed,
 
Is there a correct way to uninstall only a specific application previously installed OTA using the BES?
 
Best regards,

Juan.
Retired
Posts: 41
Registered: ‎07-14-2008
My Device: Not Specified

Re: BES problem uninstalling application - Other apps uninstalled too

Can you confirm if you are assigning the Disallowed application control policy at the application level? If you want to remove a specific application you would need to create a software configuration for this application.  You would then assign the disallowed application control policy specific to this application and not assign it at the application level.

 

Cheers,

 

Gurtej Sandhu

Developer
Posts: 18
Registered: ‎03-06-2009
My Device: Not Specified

Re: BES problem uninstalling application - Other apps uninstalled too

Hi all,

 

We created a new Device Software Configuration (DesinstalDirTel), assigned the application we wanted to remove (DirectorioTele) to it, with the Disallowed policy, and then applied this configuration to the users.  The application we wanted to remove was indeed removed, however, all other applications the user downloaded previously were also uninstalled.

 

Are we doing something wrong?

 

Best regards,

 

Juan.

 

BES.JPG

Retired
Posts: 41
Registered: ‎07-14-2008
My Device: Not Specified

Re: BES problem uninstalling application - Other apps uninstalled too

Are you assigning the disallow application control policy at the top level application or assigning it specific to the applicaiton. If you assign this applicaiton policy at the top level application then it would be applied to all application.
Developer
Posts: 18
Registered: ‎03-06-2009
My Device: Not Specified

Re: BES problem uninstalling application - Other apps uninstalled too

Hi,

 

Can you please indicate me how to confirm if I am doing this at the application level or to the specific application?

 

The name of the app I want to uninstall is DirectorioTele (prevous image).

 

I thought the image from my previous post could show you this, but I am not sure.

 

Appreciate all your help! 

 

Besr regards,

 

Juan.

Retired
Posts: 41
Registered: ‎07-14-2008
My Device: Not Specified

Re: BES problem uninstalling application - Other apps uninstalled too

Refer to attached screenshot.  Set the application control policy beside "Applications" to default APC settings.
Developer
Posts: 18
Registered: ‎03-06-2009
My Device: Not Specified

Re: BES problem uninstalling application - Other apps uninstalled too

[ Edited ]

Gsandhu,

 

Thank you so mucho for your help!!!

 

That was it!!!

 

Best regards,

 

Juan.

Message Edited by bbbancolombia on 09-29-2009 10:08 AM