01-29-2009 05:09 AM
I keep having this reacurring problem with BES. I have 10 handhelds on the server, but every couple of weeks the server stops contacting 7 of them, but the other 3 work fine. Restarting the blackberry server in Server Configuration page of BES fixes the problem till the next event.
It is always the same 3 that stay connected and the same 7 that the server stops contacting.
Im runing BES 4.1.6 MR2 (Rollup) (bundle 73)
Windows Server 2003 R2 (Fully updated)
Exchange 2007 (Fully updated)
Any ideas? Its driving me mad!
01-29-2009 08:15 AM - edited 01-29-2009 08:16 AM
Same store, 1 exchange server, 1 bes server. 8 handhelds running os 4.2 2 running os 4.5
1 handheld on 4.5 works with the 3 that work, 1 handheld on 4.5 is with the 7 that dont.
Just updated to MR3 this morning to see if that fixes it.
01-29-2009 08:36 AM
They may do at home, but not onsite. One of the ones that works is my handheld, I have the desktop software installed for charging and updating the handhelds, but its never plugged in for any other reason.
01-29-2009 11:27 PM - edited 01-29-2009 11:29 PM
Tell them to never use the DTM again. ;p
But seriously, this could be a threading issue. I would suggest you research that, see if you are having hung threads.