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New Contributor
Posts: 4
Registered: ‎01-29-2009
My Device: Not Specified

BES stops contacting handsets

Hi,

 

I keep having this reacurring problem with BES. I have 10 handhelds on the server, but every couple of weeks the server stops contacting 7 of them, but the other 3 work fine. Restarting the blackberry server in Server Configuration page of  BES fixes the problem till the next event.

 

It is always the same 3 that stay connected and the same 7 that the server stops contacting.

 

Im runing BES 4.1.6 MR2 (Rollup) (bundle 73)

Windows Server 2003 R2 (Fully updated)

Exchange 2007 (Fully updated)

 

Any ideas? Its driving me mad!

Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: BES stops contacting handsets

Are they on different Exchange or mailbox store? Handheld OS? Same mailbox agent?
New Contributor
Posts: 4
Registered: ‎01-29-2009
My Device: Not Specified

Re: BES stops contacting handsets

[ Edited ]

Same store, 1 exchange server, 1 bes server. 8 handhelds running os 4.2 2 running os 4.5

 

1 handheld on 4.5 works with the 3 that work, 1 handheld on 4.5 is with the 7 that dont.

 

Just updated to MR3 this morning to see if that fixes it.

Message Edited by rasssp on 01-29-2009 01:16 PM
Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: BES stops contacting handsets

Do they use Desktop Manager?
New Contributor
Posts: 4
Registered: ‎01-29-2009
My Device: Not Specified

Re: BES stops contacting handsets

They may do at home, but not onsite. One of the ones that works is my handheld, I have the desktop software installed for charging and updating the handhelds, but its never plugged in for any other reason.

Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: BES stops contacting handsets

[ Edited ]

Tell them to never use the DTM again. ;p

 

But seriously, this could be a threading issue. I would suggest you research that, see if you are having hung threads.  

Message Edited by bbhorrigan on 01-29-2009 11:29 PM
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If someone helped you give them kudos. Research all info!
New Contributor
Posts: 4
Registered: ‎01-29-2009
My Device: Not Specified

Re: BES stops contacting handsets

which log file woudl contain the hung threads?

 

im bit of a bes newbie