07-31-2008 04:30 PM - edited 07-31-2008 04:34 PM
<sorry wrong board> Hi Guys,
I updated to the BES version 22.214.171.124 the other day. Everything went well, however now I am unable to Activate a new device using Enterprise Activation.
I have removed the user and all history. Re-added the user. Created Activation Email. The error I get is "was not able to connect to remote server".
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
07-31-2008 04:48 PM
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
07-31-2008 05:30 PM
does the device have a BlackBerry Enterprise data plan? There are different types of data plans.
Port 7080 isn't needed for activation. The only port needed to be open (and outbound only at that; no inbound initiated connections needed) is 3101 from the BES to RIMs NOC. If the BES services are running and the server is connected then you're good. RIM did not change this port.
Have you reviewed the thread on EA Troubleshooting?
That said, can you get the error message again? What you posted is not an error message a BlackBerry ever displays during enterprise activation.