07-15-2008 11:30 AM
07-15-2008 12:52 PM
You don't need to open any ports on the firewall. Please don't open any! Give this a review: KB03735 - Firewall and connection requirements for the BlackBerry Enterprise Server
Does the HH you're activating have a BlackBerry Enterprise Server data plan attached to it? Many CSRs and Sales reps assign BIS plans and not BES plans to HHs ... this would prevent the HH from activating. What error do you receive on the HH?
Give this thread on HH Activation Troubleshooting a review.