Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Highlighted
New Contributor
Posts: 6
Registered: ‎10-22-2009
My Device: MD8800

BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

Our local IT guys shall administer the BB devices for their users themselves without giving them the BES Enterprise Admin role. Neither the handheld admin nor the senior helpdesk admin role have sufficient privileges. I need a combination of that.

 

Unfortunately the standard BES Mgmt console does not allow to assign more than one role to a user account.

 

Is there a workaround for that?

 

For the next couple of months I have no change for upgrading to BES 5, so I have to stick with 4.1.6 and optimize it.

 

Thanks a lot for any useful hints!!

 

Klaus

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

guys? If you have 2 then give each one the different role. If they can be trusted then give them Ent Admin role.

 

Other than that you will have to wait to get BES 5.0 and create custom roles.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 6
Registered: ‎10-22-2009
My Device: MD8800

Re: BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

About 15 individuals in total in several locations. All to grant Enterprise Admin? No other way?

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

http://docs.blackberry.com/en/admin/subcategories/?userType=2&category=BlackBerry+Enterprise+Server+...

 

I dont see it in SP 7 either.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V