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Posts: 1
Registered: ‎07-10-2014
My Device: BOLD 5
My Carrier: Visafone Network

BLACKBERRY ROUTER ERROR 10000 & blackberry Messaging Agent error

hello team,

i observed that our blackberry issues are having issues syncing mails. mails are no longer up to date and i keep getting lots of error with black berry router   [SERVICE_RELAY_SESSIONSmiley Frustrated14227580:0x00E3DA28] Service transaction not found. SERVICESESSION_TAG=14164539}.


Blackberry messging agent error too equally do show up, sampel error is below

MAPIMailbox::Construct - LoadUnsinkableFolderEntryIDHashMaps (0x00000000) failed


my BES is 5.0.4 MR6, any idea what could be the cause?


do i need to do any update to MR7

i need help please




Guru III
Posts: 32,144
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BLACKBERRY ROUTER ERROR 10000 & blackberry Messaging Agent error

have you tried to reboot the server or restart the services?



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