02-27-2013 07:17 PM
I just implemented Blackberry 10 and have sucessfully activated quite a few users.
I activated 1 particular user, but I forgot to give him an e-mail profile, so I deleted him from the Manage Users under Blackberry Solution Management. I've let the server sit to sync with exchange for half a day, and tried to add this user again, and he's no where to be found.
The error I receive is as follows:
" The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again."
I've tried everything, and scoured through many great articles, but only for Bes 5.
Started and stopped services.
Rebooted both exchange server & the bes server.
Verified the address on both active directory, exchange and the bes.
This user is an existing user.
There's no issues with this user in any other respect.
I tried to push a sync, like in the old Bes 5 days under Blackberry Solution Topology, but the 'email' option is no where to be found.
I tried the 'advanced options' in managed users to see if the user queue for pending users to delete this user was there, but again, no where to be found.
Anybody with any insight to this would be greatly appreciated.
Thanks in advance.
Solved! Go to Solution.
02-28-2013 02:12 AM
02-28-2013 03:41 PM
02-28-2013 07:35 PM - edited 03-01-2013 07:47 AM
I have same problem which I think is down to the user being deleted while tasks still to be completed for the user. I am trying to find out how to purge these to see if this will allow the user to be re created. Also one is able to find other names without problem to create new user. Any guidance gratefully received.
03-01-2013 09:41 AM
03-01-2013 12:28 PM
When I select on Create User, and click on Search, all the users that have not been activated show up here. The user that I deleted does not show up on this list, and I don't know how to get the user back on this list.
I've set the user up for activ sync now and it works fine, but Im still having issues with creating this user on the bes to activate.
Any other ideas?
03-04-2013 10:03 AM - edited 03-04-2013 10:04 AM
He is queued to be deleted. To fix this do the following..
Under Manage Users look for "View more criteria" - it's the opposite side of the page from the search button.
This adds some extra options to the search features,
Then under 'User Criteria' change the option 'Queued to delete the user': from False to True
Then do a search and the user(s) should appear as Pending for Deletion
You can then force the deletion through and they reappear on the Add User list.
Hope that helps.
03-04-2013 11:26 AM
Paul. You are awesome! This worked perfectly. I've been scouring the net for nearly 2 weeks and have been unsuccessful.
Thanks so much for your help.
03-04-2013 01:29 PM
You are a Star and a Gent as soon as one has gone through your steps one can see the user I want to create again so it was the hanging task.