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New Contributor
Posts: 4
Registered: ‎11-18-2008
My Device: Not Specified

Blackberry Calendar Will not Sync To Outlook/Exchange

I myself have this problem as well as other users.


Using BES v. 4.0.7.16

 

Whenever I or another user makes an entry into their blackberry calendar. It will not sync to the outlook calendar ( it is set up for wireless 2 way sync ).

 

If we make the entry on the outlook calendar, the entry will appear in the calendar of the blackberry shortly.

 

We also have a user were the calendar won't sync either way.

 

Any idea what could be the issue? Only a few users have this problem. I have trieding wiping the devices, removing and then re-adding the user to the BES. I've tried the other options for wireless sync in hopes that it would force it. No luck.

 

 

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Calendar Will not Sync To Outlook/Exchange

[ Edited ]

Hi there!

FYI -- as this is a BES issue, it is probably better handled in the BES forums. But, don't double-post, we will have this moved momentarily to the correct place:

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/bd-p/BlackBerryEnterpriseSolut...

That way, the right experts will have the best visibility.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Calendar Will not Sync To Outlook/Exchange

What version CDO.DLL is installed on BES and exchange?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...



Use search on Exchange to find it and dont forget to look at hidden files during your search.

 

KB05270 - How to troubleshoot one-way wireless calendar synchronization issues

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Visitor
Posts: 1
Registered: ‎11-02-2009
My Device: Not Specified

Re: Blackberry Calendar Will not Sync To Outlook/Exchange

I am also having a problem syncing my Outlook Calendar. For no reason that I can see, all of my future dates on Outlook were deleted. They are still on my Blackberry Bold but they will not go back onto my Outlook. I even tried going in and changing the sync settings so that the Blackberry over-rides the Outlook but they still will not transfer.

 

If I enter a new event in Outlook now, it will add it to my Blackberry but it will not take all of the upcoming entries from my Blackberry and restore them to my Outlook. HELP!!!!

Highlighted
Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Calendar Will not Sync To Outlook/Exchange

What version CDO.DLL is installed on BES and exchange?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...



Use search on Exchange to find it and dont forget to look at hidden files during your search.

 

KB05270 - How to troubleshoot one-way wireless calendar synchronization issues

 

 

Let us know what version CDO.DLL you have and what step you have done in the above KB

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Member
Posts: 1
Registered: ‎11-20-2009
My Device: Not Specified

Re: Blackberry Calendar Will not Sync To Outlook/Exchange

My situation is very similar.  Sometimes putting in a calendar event on a BB in my enterprise will make it to Outlook, sometimes not.  And the not situation is usually when the CFO misses a meeting!  But I hesitate a bit to make this a big issue because most of the time synching works just fine.

 

But one morning earlier this week I put in four appointments for Dec using my Storm2 BB and none of them showed up in my Outlook.  Later that day trying to recreate the situation for my BES admin guy, it worked just fine.  Beginning to sound like an old Allen Sherman song!