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New Contributor
Posts: 2
Registered: ‎06-14-2011
My Device: 9300
My Carrier: Airtel

Blackberry Router Logs Event id: 10000 Source Blackberry Router

Hi All,


We are getting various warning logs for Blackberry Controller, Messaging and Router which causing the synchronization issues of the mails on Blackberry Device of many users. They get disconnected from the BES server and when try to do enterprise activation on there blackberry it start syncing mails for one or two days but again get disconnected from the BES Server 4.1.6. Steps we tried to troubleshoot the same


Recreated the user id on BES server

Restarted the Service on orderly manner

Rebooted the BES server


But still the issue is not getting resolved please help me out on this

New Contributor
Posts: 7
Registered: ‎06-28-2011
My Device: 9800 Torch
My Carrier: Rogers

Re: Blackberry Router Logs Event id: 10000 Source Blackberry Router

Check that the Exchange System Attendant, SQL Browser and Blackberry SQL server services are all online and running as well as all your usual BES services.


From there, make sure that your server's time is in sync.  Check the physical server logs to ensure there is not Windows server time errors.  If so, fix them and reboot.