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Reply
New Contributor
Posts: 8
Registered: ‎08-13-2012
My Device: black berry torch 9810
My Carrier: rogers

Re: Blackberry not receiving Meeting Invitations

phone model: torch 9810 (tried changing different models and did security data wipe before acticating)

 

BES Version:  5.0.2 bundle 14

 

Eschange 2007 (came built in with sbs 2008)

 

CDO version :  6.5.8165.0

New Contributor
Posts: 8
Registered: ‎08-13-2012
My Device: black berry torch 9810
My Carrier: rogers

Re: Blackberry not receiving Meeting Invitations

I have checked the following options, still no luck

 

1. CDO.dll , Mapi32.dll, EMSMDB32.dll  have the same versions on both exchange and black berry.

2. Wireless syn in enabled under calender settings.

3. BESADMIN account can send and receive e-mails on his behalf

4. Deleted the user account from BES and added again

 

Please let me know if i should check some other settings.

Guru III
Posts: 32,249
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry not receiving Meeting Invitations

sure the users does not have any Outlook rules?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 8
Registered: ‎08-13-2012
My Device: black berry torch 9810
My Carrier: rogers

Re: Blackberry not receiving Meeting Invitations

I have deleted the user account from active directory and bes server and recreated it . However i backed up his outlook data before deletion and imported his outlook data. He is still having the same issue.

 

Please let me know if you think you have any other setting we should chek.

Highlighted
New Contributor
Posts: 8
Registered: ‎08-13-2012
My Device: black berry torch 9810
My Carrier: rogers

Re: Blackberry not receiving Meeting Invitations

user is getting meeting invites on his outlook, he has the problem only on the black berry. However when he accepts the meeting on outlook ,it gets updated on the phone calender.

Guru III
Posts: 32,249
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry not receiving Meeting Invitations

does it work if you dont restore the users Outlook data?

 

that would rule out an issue with the data and not your environment

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 8
Registered: ‎08-13-2012
My Device: black berry torch 9810
My Carrier: rogers

Re: Blackberry not receiving Meeting Invitations

 re creating the account did not help at all. even before getting the data back , account was not getting meeting invites.

Guru III
Posts: 32,249
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry not receiving Meeting Invitations

can you create a new account in AD please, activate a device and prove it works first

 

I know you deleted his account in AD, but how long did you wait before making it again? AD can take 24 hours before cached credentiials are removed.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 8
Registered: ‎08-13-2012
My Device: black berry torch 9810
My Carrier: rogers

Re: Blackberry not receiving Meeting Invitations

I waited barely 5 minutes to recreate the account. I shall create another account in AD and activate it on black berry. I shall let you know shortly.

New Contributor
Posts: 8
Registered: ‎08-13-2012
My Device: black berry torch 9810
My Carrier: rogers

Re: Blackberry not receiving Meeting Invitations

I have created a new account in AD and BES. Tried activating it. It works fine , gets meeting invites etc.