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Contributor
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Can not configure Enterprise Account on 9360 Device

[ Edited ]

Hi,

 

we have a BES 4.1.6 and we try to configure an Enterprise account on a BB 9360.

Unfortunately, the device does not show the correct option (enterprise account option does not appear when configure a new email account).

 

A colleague who has an identical phone, an identical operator (US AT&T), an identical tariff plan, did not have any problem to activate his enterprise account .

 

Any advice?

Thaks.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can not configure Enterprise Account on 9360 Device

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.

For BES dataplan testing.

 

 

Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.




 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
Contributor
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Re: Can not configure Enterprise Account on 9360 Device

Thanks for suggestion.

 

I can't register on BESC because I can not put the "@" in the confirmation email field.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can not configure Enterprise Account on 9360 Device

can you copy and past it?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Re: Can not configure Enterprise Account on 9360 Device

No.

Contributor
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Re: Can not configure Enterprise Account on 9360 Device

Any Suggestion?
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can not configure Enterprise Account on 9360 Device

[ Edited ]

oops this is for BESC

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Re: Can not configure Enterprise Account on 9360 Device

Hi knottyrope,

 

I finally managed to register on the BESC (as you tell was a problem with keyboard settings).

 

Enterprise Activation Readiness reponse is:

The provided BlackBerry device is currently not provisioned to work with your server. Please contact your wireless provider to change the provisioning on for this device. In order to work with your BlackBerry solution the device must be provisioned for BlackBerry® Enterprise Server (additional charges may apply)
 
I think it is a problem with the carrier, AT&T.
It's a wrong data plan or a wrong smartphone configuration? 
 
Can you tell me more?
 
Thanks.
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can not configure Enterprise Account on 9360 Device

call AT&T and add in a BES BlackBerry dataplan, yours does not have one from that test result

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V