04-24-2009 02:19 AM - edited 04-24-2009 03:32 AM
Stuck on an issue, not sure what I can do for next steps:
Followed the exact installation, and prerequesite procedures for the BES installation.
During the installation, when prompted to enter the Mailbox and Exchange server, when I select "Check Name" it prompts me for credentials (unusual behaviour as I'm logged in as the mailbox i'm trying to connect to, so credentials should pass through), when I provide the credentials I get the error:
"The name could not be resolved. Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists."
In the event log, the following error is presented:
Event ID: 20000
[ExchangeAdaptorDLL::Initialize] Failed to open default message store, result=0x80040111.
When running wireshark I see:
DCERPC Bind: call_id: 1, 2 context items, 1st EPMv4 V3.0
DCERPC Bind_ack: call_id: 1 Unknown result (3), reason: Abstract syntax not supported
I know this seems as though it would be a permission issue, however if I use an outlook client (logged in as the service account) I can connect to the mailbox with no issues.
Before you ask the typical questions:
04-24-2009 08:24 AM - edited 04-24-2009 08:45 AM
04-24-2009 10:06 AM
If you havent already done so, try resolving using FQDN or IP address of the Exchange Server?
If that still doesn't work then see if you can log in as the domain admin on the machine and try the following:
- Launch Command prompt
- Switch dir to C:\Program Files\Research In Motion\Blackberry Enterprise Server
- At the prompt type BESProfile.exe -m
- This will gibe you the profile prompt
- See if you can resolve BESAdmin as the domain admin on this box.
You stated that the you can log into outlook to the BESAdmin mailbox with no prob. Is there a diffrence in location where the other box was to where the BES is located....diffrent switch, network segment?
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-24-2009 11:19 AM
R2 has an issue with ESM, a few people remove ESM 2003 tools and use the 2007 CDO instead.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V