Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
Posts: 33
Registered: ‎04-03-2012
My Device: curve8080
My Carrier: verizon

Cannot access Bes Manager at all!

Would anyone know a fix when I try to open BES admin manager and I cannot?  The icon on my workspace just goes back to the cursor when I click the icon to open the BES admin console.

 

BES servers are up and running, but cannot open admin console to add users/set passwords, etc.

 

We checked the sequel server settings to see if something had changed but nothing.

 

Is a re-boot of the server in order?  

 

We log in remotely to access the BES and have no problem accessing that server, just the BES administrator.

Running BES 4.1.

 

Thank you

 

RobbieO

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot access Bes Manager at all!

a reboot of BES can fix it and if it does not then a reinstall of BES might be needed.

 

I have had a few posts of helping out othere on this matter over the years.

 

let us know what happenes after the reboot

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 33
Registered: ‎04-03-2012
My Device: curve8080
My Carrier: verizon

Re: Cannot access Bes Manager at all!

Here is what may have happened:

 

The BES Config tool doesn't update the registry key that it is supposed to for the SQL connection password. The tool updates the entry in whatever current_user profile that runs the tool, rather than updating the server entry.   Not sure if that can be reconfigured or it was designed that way.

 

We needed the correct regkey location from the RIM tech to finally get it fixed, not troubleshoot the SQL.

 

 

 

 

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot access Bes Manager at all!

so are you working now?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 33
Registered: ‎04-03-2012
My Device: curve8080
My Carrier: verizon

Re: Cannot access Bes Manager at all!

yes, everything came back, thank you.

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot access Bes Manager at all!

kewl, glad to hear it

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V