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New Member
Posts: 1
Registered: ‎09-30-2008
My Device: Not Specified

Cannot listen to .WAV file attachments on phones

I've tried to do some research and can't find what I'm looking for...


I am running BES  I have several users that receive their Cisco UC voicemails in a .WAV file sent in emails to their inbox.  When trying to open and listen to them, there is not even an option to open the attachment.


Two phones in which this does not work are:


8130 running v4.3.0.97 software

8830 running v4.2.2.176 software


Can someone please assist ASAP?

Thanks in advance!





Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Cannot listen to .WAV file attachments on phones

KB05446 - What are BlackBerry Enterprise Server requirements for WAV file attachments


That said, you should look to upgrade to BES 4.1 as BES 4.0 is deprecated

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Forums Advisor II
Posts: 853
Registered: ‎10-27-2009
My Device: Torch 9800
My Carrier: AT&T

Re: Cannot listen to .WAV file attachments on phones