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Contributor
Posts: 49
Registered: ‎05-30-2008
My Device: Not Specified

Contacts removed from Blackberry

We have been migrating users over to a 5.04 BES from 5.03 using the transporter service.  A few users, weeks after the migration report their contacts missing from their device. The report that the contacts were there after the migration so it appears it wasn't part of the move process.  We are running exchange 2010 sp3.  Is there anything that would cause the contacts to delete from the Blackberry but still remain intact from Outlook? Thanks

Guru III
Posts: 32,201
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts removed from Blackberry

you can try one of the two methods here

http://www.blackberry.com/btsc/KB20760

 




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Contributor
Posts: 49
Registered: ‎05-30-2008
My Device: Not Specified

Re: Contacts removed from Blackberry

Is there anything to prevent it from happening in the first place?  The contacts are being removed in some cases weeks after the migration.

 

Thanks for the response!