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BlackBerry Employee
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: Contacts will not sync for a user.

Are there any warnings in the application log?  Also if you look at the address book on the device and then select options , is wireless set to YES or NO? If yes, can you create a contact on device and see if sync back to outlook and vise versa? If not then i would expect to see some errors generated in the application log as well as the BES logs.