01-30-2009 07:08 PM
I have an Exchange Server and BES syncing with my new BlackBerry Storm. I'm fairly new to all this, so please bear with me!
I am running into 2 problems.
1. When a I get e-mailed, it goes to my Outlook Inbox and my BlackBerry Messages. If I read the message on my BlackBerry, the message is marked Read in my Outlook. So far so good! However, if I read the message in my Outlook Inbox, the message stays Unread in BlackBerry Messages until I actually view the message on my BlackBerry.
2. When I delete an e-mail in my Outlook Inbox, it stays on my BlackBerry Messages. When I delete an e-mail in my BlackBerry Messages, it stays in my Inbox.
Doing a Reconcile Now does not solve either of these problems.
In E-mail Reconciliation I have "Delete On" set to Mailbox & Handheld. Wireless Reconcile is On and On Conflicts is set to "Mailbox Wins."
Another employee has a BlackBerry (not sure what kind, an older model) and does not have either of these problems.
02-02-2009 04:24 PM