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Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified
Accepted Solution

Deletes an email in Outlook will NOT delete on the Blackberry.

Hello,

 

Environment: Exchange 2010 and BESx 5.0.3 MR1, user BB 9900 with latest firmware.

I have a sync issue with one of our user.

The phone will not reconcile Deletions from the desktop to the handheld. Everything else reconciles properly (read/unread, folder move, and deletion from the handheld will also delete from Outlook). However, user deletes an email in Outlook on his laptop it will NOT delete on the Blackberry.

 

The reconcile settings on his blackberry and it is set to Delete removes from both devices (laptop and handheld) and that if any conflicts, the Desktop wins.

 

Please advised.

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

 

 

 

KB20770 Email reconciliation does not work after moving a mailbox



Is the user over quota?

How to perform an email reconciliation test

 

 

 

How to verify the wireless email reconciliation process

 

 

 

How email reconciliation works on a BlackBerry smartphone

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Tasks for answer.

My current setting for messages state database size (number of messages per user) is 100.

You think if I increase it to maximum 1000 it will help?

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

yes it can help

 

Did you enable herd deletes as well?

 

Did the user delete or hard delete ( shift del)

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Yes and Yes,

 

Should I reboot server or service to apply Message state DB size and Hard delete reconcilation?

 

Thanks

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

 

on the computer that hosts the BlackBerry Dispatcher, restart the BlackBerry Dispatcher.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Done, will verify with user tomorrow.

 

Thank you

Highlighted
New Member
Posts: 2
Registered: ‎05-10-2012
My Device: Curve
My Carrier: 8390

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Good discussion!!!!!!! And its found to be very sensible and useful too.

Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Thank you Knottyrope very match.

Change "Hard deletes reconciliation" setting to True and set up Message state database size to 1000 and restart Blackberry Dispatcher, - Solved the problem.

 

Thank you

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Your welcome, glad to have helped

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V