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Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

The problem is back.

Two weeks ago we install MR2 on the same BES Express 5.0.3 and user reported that the problem is back. I have checked all settings that was made on BES server before

"Messages state database size" - 1000.

"Hard deletes reconciliation" - True

 

Probably user update his 9900 recently (current firmware is7.1.0.267)

 

Any ideas, what happened?

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

was the message in the mailbox and not in a PST?

 

Was he deleteing an old email?

 

have you done the reconile tests?

 




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Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

[ Edited ]

Hello,

I did a reconciliation test:

Messages:

Test 1 is marked as read

Test 2 is marked as read in OWA but not in BB

Test 3 is marker as unopened

Test 4 is deleted

Test 5 is deleted on OWA but not in BB

 

Deleting old emails, the same story, if deleted on BB deleted on OWA, if deleted on OWA did del it on BB..

All emails in Exchange and not in PST.

 

BES Express 5.0.3 MR2. BB 9900 7.1 Bundle 921

 

Thank you

Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Any ideas?

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

have you tried the reload command in BAS? that will clear the message state database.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

[ Edited ]

Could you please provide instruction or link to KB to how to reload command in BAS?

 

I have run test How to perform an email reconciliation test , Article ID: KB11714

The same result, emails taht was opened, deleted on OWA did not opened, deleted on OWA.

 

And got RefID, how can I use this RefID

 

Thank you

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

refid can be used with BRK to track messages

 

BRK here

https://swdownloads.blackberry.com/Downloads/entry.do?code=D736BB10D83A904AEFC1D6CE93DC54B8

 

select user in BAS and choose reload command on bottom left

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Hello,

 

I run "Reload user" on affected users but the same result. I have added and activated new user, but the same error.

 

Thank you

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

let work on the new user for the moment

 

Did you set the phone to reconcile? by default it will not.

 


On Device double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 184
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Settings on the new BB:

 

Message Option -> Email Reconciliation ->

Delete ON: Mailbox & Handheld

Wireless Reconcile: check

On Conflicts: Mailbox Wins