08-05-2008 05:40 PM
Yesterday my company succesfully rolled our the latest BES version 6.X. with full support for OCS 2007.
The roll out of the Enterprise Messenger for OCS 2007 was succesfull in 20 of the Blackberry units excliding mine.
The app was installed succesfully, however when I try to log in with my credentials I get this message:
Device has been denied access by the server
Has anyone seen this problem?
Any ideas what may be causing it?
I have an 8310.
08-05-2008 05:57 PM
BES 4.1 SP6 (which is the most current release); not BES 6.x
Does anyone else have a problem logging in?
08-13-2008 12:48 PM
I ran into the same issue. It was because the user wasnt enabled for connection and colloboration services. Im sure you know how to do this but just in case:
Go into Blackberry Manager
Right Click on your name and look for the option to enable Connection and Colloboration Services.
After we made this change it worked right away.
01-06-2009 11:17 AM
All of my users are enabled for Connection and Collaboration services, but continue to receive the same error, "Device has been denied access by the server". We are running 4.1.6 MR2
01-06-2009 11:33 AM
01-06-2009 11:59 AM
Not sure if it needs it with LCS as I have not used it, but have you granted the BES servers permission to connect to the LCS servers? (If required)
With Lotus sametime you need to authorise the BES servers to be able to communicate with the Sametime servers or they do not work.
03-26-2009 12:28 PM
Did anyone get this issue resolved? We are having the same problems. We have just upgraded and I've setup the office communicator web access server settings. I can use the communicator web access from the BES server no problem. I've double checked to make sure that my user is setup to allow collaboration.
Any one have any other ideas?
03-26-2009 01:07 PM
03-27-2009 04:40 PM
Hmm, this didn't really answer my question. I've been through the post and comments and everything is setup as is. Only difference is the version of Enterprise Messenger.
03-29-2009 06:14 PM