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Regular Contributor
Posts: 51
Registered: ‎11-05-2012
My Device: Blackberry 9700
My Carrier: Orange

[Domino] Had to purge user, now Blackberry manager only showing Local Ports (Device Management)

Hi,

 

I had deleted a user from sometime, but it stayed in the delete pending state. Since this also retains a license, I have decided to purge the user. The problem now is that I cannot open the Blackberry manager, error I get is 'application error- please report to support personnel if problem persists'. I thus cannot see the users on the Blackberry manager, nor add/ remove users.

 

What can I do to remedy to this situation?

 

BES version 4.1.2.25

Lotus notes version 7.0.4FP2

 

Thanks.

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: [Domino] Had to purge user, now Blackberry manager only showing Local Ports (Device Management)

Try to upgrade to the latest Service Pack for your BES (4.1.7, you are on 4.1.2).
Is the BES running anyway so it is just an issue with the management console?
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Find more information about Enterprise Mobility Management at EMMAdmin.com
Regular Contributor
Posts: 51
Registered: ‎11-05-2012
My Device: Blackberry 9700
My Carrier: Orange

Re: [Domino] Had to purge user, now Blackberry manager only showing Local Ports (Device Management)

The BES is running perfectly, only issue is with the management console.

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: [Domino] Had to purge user, now Blackberry manager only showing Local Ports (Device Management)

Make a backup of the database and the BES machine and give the update to the latest Service Pack a try.
------------------------------
Find more information about Enterprise Mobility Management at EMMAdmin.com
Highlighted
Regular Contributor
Posts: 51
Registered: ‎11-05-2012
My Device: Blackberry 9700
My Carrier: Orange

Re: [Domino] Had to purge user, now Blackberry manager only showing Local Ports (Device Management)

The time on the BES was 8 minutes late, once I set it right the Blackberry manager opened without any problem. Can anyone please explain how the time difference caused such a problem.

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: [Domino] Had to purge user, now Blackberry manager only showing Local Ports (Device Management)

Guess it has something to do with Kerberos and the authentication against the database.
------------------------------
Find more information about Enterprise Mobility Management at EMMAdmin.com
Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: [Domino] Had to purge user, now Blackberry manager only showing Local Ports (Device Management)

time has to match on servers or they dont work too well

 

you should be setting NTP so sync with your domain controller at daily intervals

 




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