Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Regular Contributor
Posts: 51
Registered: ‎11-05-2012
My Device: Blackberry 9700
My Carrier: Orange

[Domino] Problem to open Blackberry manager



Since some time I am having a problem with my Blackberry server, when I open the Blackberry Manager it opens but there is no server information i.e., I cannot add/ delete users. I can only see Local Ports (Device Management) and have error message 'Application error - please report to support personnel if problem persists'


If I stop the Domino server, then the Blackberry manager will open without any problem. Once the domino server is up the Blackberry manager stops working. When domino server is stopped, doing changes on Blackberry manager is fast; this is not the case when the domino server is running.


We are on BES version, mail platform Lotus notes 7.0.4FP2 and we have 142 BES users.


Please help, any comments will be most welcomed.


Arvind Parboteeah

Guru III
Posts: 32,199
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: [Domino] Problem to open Blackberry manager

[ Edited ]

did you try a full reboot of the server?

after reboot check MAGT log


default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue


SP2 is pretty old, I would upgrade to SP7 if possible


check if compatable

Blackberry Enterprise Server compatibility chart


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V