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Posts: 1
Registered: ‎12-20-2010
My Device: Bold 2
My Carrier: Celcom

Duplicate Contact, delete duplicate contact but other addresses Deleted

[ Edited ]

Hello

 

We have 2 BES server (1 in production and another 1 in DR) and both on BES 4.1.7 (recently upgraded from 4.1.5)

 

Happened after the failback from DR to Production last week whereas some users facing duplicate contact on the Blackberry Handheld (Bold 2 9700 and Curve 8310 & 8900).

 

When user delete the duplicated contact in the berry, it seems that other contact were deleted as well. User checked at outlook, contacts removed and unrecovered.

 

How to resolve this? any patch to execute?

 

thanks

 

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
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I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Duplicate Contact, delete duplicate contact but other addresses Deleted

try this kb

Duplicate desktop or unknown services are found in calendar or contact list options   

 




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