Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎12-20-2010
My Device: Bold 2
My Carrier: Celcom

Duplicate Contact, delete duplicate contact but other addresses Deleted

[ Edited ]



We have 2 BES server (1 in production and another 1 in DR) and both on BES 4.1.7 (recently upgraded from 4.1.5)


Happened after the failback from DR to Production last week whereas some users facing duplicate contact on the Blackberry Handheld (Bold 2 9700 and Curve 8310 & 8900).


When user delete the duplicated contact in the berry, it seems that other contact were deleted as well. User checked at outlook, contacts removed and unrecovered.


How to resolve this? any patch to execute?





Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Duplicate Contact, delete duplicate contact but other addresses Deleted

try this kb

Duplicate desktop or unknown services are found in calendar or contact list options   


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V