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New Contributor
Posts: 3
Registered: ‎12-15-2008
My Device: Not Specified

EMAIL ATTACHMENTS

I GET AN ERROR MESSAGE OF INCOMPLETE INPUT DATA WHENEVER I TRY TO OPEN AN EMAIL ATTACHMENT. ANY SUGGESTIONS FOR FIXING THIS?
Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: EMAIL ATTACHMENTS

How are you getting your email? are you on a BES/BIS?
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If someone helped you give them kudos. Research all info!
New Contributor
Posts: 3
Registered: ‎12-15-2008
My Device: Not Specified

Re: EMAIL ATTACHMENTS

I'M NOT SURE??
Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: EMAIL ATTACHMENTS

how did you set up your email, enterprise activation, or set up through personal email set up (ps, you dont have to use caps) ;p
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If someone helped you give them kudos. Research all info!
New Contributor
Posts: 3
Registered: ‎12-15-2008
My Device: Not Specified

Re: EMAIL ATTACHMENTS

It is set up through enterprise. Thanks for your help, an IT friend figured it out for me, not sure what he did to fix it?
New Contributor
Posts: 2
Registered: ‎05-07-2009
My Device: Bold

Re: EMAIL ATTACHMENTS

[ Edited ]
Would have been nice to know what he did though... I have the same symptoms with a Bold configured with our BES.
He no longer can view any attachment of type PDF, XLS, DOC.
I tried memory cleanup and the device has auto-reboot every day of the week.
This particular device has only 9MB of free space in application memory... I have 17MB on mine (same model).
I found a description of a bug fix in the BES 4.1 SP6:
SDR 135889. When a BlackBerry device user views an .xls file attachment on the BlackBerry device, the file might not display, and the user might receive an “Incomplete input data error” message.
But our BES is at V4.1.6.16
Message Edited by photon0 on 05-07-2009 11:12 AM
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New Contributor
Posts: 2
Registered: ‎05-07-2009
My Device: Bold

Re: EMAIL ATTACHMENTS (SOLUTION)

Finally I asked the user to remove the battery and it solved the problem!
The BlackBerry OS does not seems to completely clean the memory when this feature is activated. It does not either help to reboot every day.