Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
Posts: 1
Registered: ‎04-05-2012
My Device: Bold 9300
My Carrier: Both

Email Address Dissapearing from certain BB Devices

Hi!     We just upgraqded to EX2010 and I upgraded the BES as well. But after the upgrades, 3 or 4 of my users are having an issue where the email address from a contact in their Exchange account, disappears from the BlackBerry. Is this a sync issue with the BES and Exchange? Has this happened to anyone else? Let me know.  Thanks!   Larry

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email Address Dissapearing from certain BB Devices

What BES Version?

 

Have you looked in the sync logs?

 

Using CDO or EWS?

 

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V