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New Contributor
Posts: 3
Registered: ‎03-23-2010
My Device: Bold 9000
My Carrier: Vodafone
Accepted Solution

Email Reconcilation

On a blackberry handheld you can choose how to reconcile your mail with these options: Mailbox & Handheld, Handheld and prompt. Can you configure this from a BES 4 server with a IT Policy?

 

 

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Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email Reconcilation

Nope its a handheld function mostly.

 

 

This is what you can do server side.

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

(this will mimic EAS)

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

 

 




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