Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Contributor
Posts: 2
Registered: ‎02-28-2010
My Device: storm 9500
My Carrier: verizon

Email disappears from files after 2 days.

On my primary office account, emails are vanishing from both sent and received files after about 2 days. My office uses the enterprise server. My gmail and yahoo accounts are not affected.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Email disappears from files after 2 days.

If your BES emails are only affected by this problem then check with your company's BES admin.

In BlackBerry device there is configuration under Messages -> Options -> General Option -> Keep Messages : 15 days/30 days/ 1 month /2 months etc. If these options are set then all of your email will be affected. But I guess your case is different. BES admin should be your first touch point.

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Guru III
Posts: 32,150
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email disappears from files after 2 days.

What BES and mail server version?

How is mail client configured and its version?


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V